Shipping & Returns
All of our prices are in USD
AUSTRALIAN ORDERS :
We are only offering express post via australia post for $10 at this point in time.
ALL ORDERS UNDER $250 FLAT RATE $19
Please note that any customs taxes or charges you will be responsible to pay once your order hits customs in your country. If you are unsure about what import duties are in your country please google it before ordering.
INTERNATIONAL ORDERS ARE SENT VIA DHL WHICH IS FULLY TRACKABLE 7-10 DAY DELIVERY ONCE POSTED.
At My miniature Emporium we have had to change our shipping rates & prices due to the COVID-19 Pandemic. We now charge $19 for shipping on orders under $250. This includes worldwide delivery via DHL Express. The transit times for postage to the united states are an expected 7-10 business days with most orders arriving within 7 business days of us shipping your order.
This also includes a fully tracked service which will also send you via text information about your shipment including information about when its out for delivery.
We understand that this can mean an additional cost for orders under $250 but we have made this hard desicion to enable your orders to be delivered in a more reliable and efficent way. We hope that you will be recieving your miniatures sooner and be able to get back to your dollhousing rather than waiting for deliveries.
Notice for Our UK Customers
From the 1st of January 2021 there has been some substantial changes with selling to the uk due to the causes from BREXIT.
For orders under $200 US We are unable to ship them to the uk as we are liable to collect the VAT on behalf of you and submit it to the uk tax system. As a small business we have had to make the decision that this is too hard for us to implement.
For orders over $200 US the applicable VAT & Customs charges will be collected at customs in the UK. You will be looking at 20% VAT charge for miniatures and a customs fee. Our minimum order can be changing at any time as we need to ensure that orders are over 135 pounds.
It is your responsibility to check the current UK charges before ordering as the charges have changed numerous times and i cant be responsible for checking it all the time.
Shipping Time Frames
Please allow up to 7 days for your order to be posted once your order has been placed. We do endeavour to send orders faster than this and in most cases orders do ship faster than 7 days.
For larger orders and custom orders please allow up to 14 days. We will be in touch to let you know if they're is any delay with your order.
At my Miniature emporium my main aim is to make all my customers 100% happy. If you are unhappy with your order or have any feedback please always let me know by sending me an email or message within 14 days of receiving your order. If you order something that we have made custom for you it will not be eligible for a return.
Please note that we specialise in miniatures that are made for adult collectors and not recommended for playing with. They are not suitable for children under 12 years old due to small parts causing a possible choking hazard. If you are looking for miniatures recommended for play i do have some recommendations of other sellers that specialise in these. Please contact me for more information.
If your order has been damaged in the post please contact us and we will let you know what is the best way to proceed. In some cases it is not practical to send back the original item so we will arrange for a replacement once we have information about the damage.
If you have any questions please always feel free to email us or message me through my instagram! I am always happy to help.